HP Pavilion Sleekbook 15-b120us 15.6-Inch Laptop

I got this computer so I can do some work on the road. I have an older HP and always liked the design. This new one is very sleek looking and is very fast. Although I agree with the design with the arrow buttons, it isn't a big deal to me because I don't use them that often. The battery life on mine is very good. I can use this laptop for a good 3-4 hours before it needs to be plugged in again. I have taken it out on the road several times and have had to log on to public wi fi with no problems at all. I have been in situations where I couldn't plug it in, and have been able to get all my work done while just sitting having coffee in a fast food place or coffee shop. This is a great lap top for my needs.

This is competitively priced and offers a lot of features in a very thin and easily portable format. I like the full QWERTY keyboard with the calculator stype numeric keypad on the rightside. HP made a good compromise by dropping the internal optical drive to keep the size small.I found the need for an external optical drive only a minor inconvenience as most media and softwares are downloadable. This comes loaded with Windows 8 not everyone's cup of tea

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When you purchase a computer, you buy a whole package. The tech support is an important part of the package. In my experience, the HP support was a big disappointment.

My new laptop was sleek and beautiful indeed, but the touchpad didn't work. So I googled and read the forum and tried to fix it myself. I reset the machine, re-configured touchpad driver, updated Bios, but nothing worked. Based on my research, it seems the touchpad problem is common (then why didn't HP fix it?).

So I contacted the HP support assistant for help. The first technician (his name is Azhar) closed my case while I was still typing and left me flabbergasted. I still remembered the last sentence I typed was, "Wait, what about the mouse app you just asked me to open?" I lost the chat with the second technician after he (or she) instructed me to restart the laptop. He said he would wait for me for 5-7 minutes and I should come back to continue the chat with him. The restart process took more than 5 minutes. So I lost him. The third technician was nice and told me he would definitely help me to fix the problem. But I lost the communication with him too after a hard reset and problem was still not fixed.

I went through three technicians in three hours. I politely greeted and answered the same questions over and over again. I told them what the previous tech asked me to do and the tasks that were unfinished. Each one of them ignored what I said and asked me to do different things. The first technician didn't even have an idea on how the touchpad supposed to work.

I liked the look and price of the laptop, so I ordered a replacement. The new one arrived in just two days, but the touchpad didn't work either. I knew this is a minor issue and I just needed to do some minor adjustment to get it going. Since the HP support assistant was non-responsive on the replacement. I download the software from HP and got their phone number and called them this time. It took me about 10-15 minutes to finally talk to a real person. He asked me to keep tapping the touchpad on/off switch until it worked. I tried multiple times but it didn't work. Then the reception got terrible and I lost the communication, AGAIN. I have never had a bad reception in my house, but I guess I do if the call was routed to India.

I decided to return the replacement and I will never buy another HP product again due to its poor support.

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I have been looking for a touch screen laptop for a while now. Saw this one and the same day I went and bought it. I am very pleased with it. I wasn't sure if I would like the windows 8 but I actually really enjoy it. It is very easy to understand and use. Especially with the touch screen. The touch screen makes all difference as I don't think I would have liked Windows 8 otherwise. The touch screen and the touch pad both respond really well. This computer is also very fast. From what I have noticed also the sound is also pretty good. Don't really have any complaints about this computer. Possibly the only complaint is that it doesn't have a cd drive but I can always get an external drive so that isn't such a big issue. I would definitely recommend this computer if someone is on a budget and wants a touch screen.

About the keyboard, another reviewer mention he didn't keyboard's enter and arrow keys layout, I disagree. The keys feel and look great. What I like about the arrows keys is the right and left arrow keys are as big as standard size keys. I have another laptop and all the arrow keys are small.

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Would Highly recommend getting one of these to my friends. Easy to use and easy to connect. Packaging was very good as well. TWO THUMBS UP! Michael Smith TN

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