Dell Inspiron i15R-1632sLV 15.6-Inch Laptop (Silver)

I purchased this laptop after returning a similar ACER version which was defective. The Inspiron is a typical DELL product, very good but not outstanding. This particular machine has no defects that I can tell; it has a chicklet keyboard like the ACER, but the keys are a bit more raised and rounded, and I find I can touch-type on it without too much difficulty (I do not like chicklet keyboards!) One property of this machine that astounded me was the weight...this is no feather-light item--it seems to weigh a ton, figuratively speaking. The screen definition is excellent, but this particular unit can't be set low enough in brightness to make viewing comfortable under all conditions. I recommend it as a compromise between a fixed-location unit and a true portable. One can carry it in an appropriate satchel, but it is not a unit that one would use on the subway or in an airplane...it is too massive.

I have owned many Dells desk tops and have been supplied Dell lap tops by my work, and when my eight year old Dell desk top started slowing down, I decided to order another Dell. This lap top arrived in a sealed factory box and booted up without any issues.

I would have given it five stars, but the keyboard is a bit flimsy. It seems to move downwards when I press the keys. The other issue which others have reported, is that the wifi reports lower signal strength at the same location then what my other Dells do. Other than these two issues, this is a nice machine.

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Ordering from Dell was ridiculously complex. Involved returning multiple emails confirming past three living addresses to an incredibly rude customer service rep and having to preemptivley clear charges with financial institution to state purchase was not a fake.

Received product and it flat out stopped working within one week. After 90 minutes with another pissy customer service rep they state it is the operating system that is crap. Too bad they don't provide you the operating system disk with purchase. State they will send me a copy of the disk in the mail. Fail to notify me that I must be present to recieve purchase and they will not even allow you to have the option to pick up from delivery service directly. This is an issue since I work during the day.

Contact company to return piece of garbage and they state it isnt eligible to be returned since they think the product wouldn't be defective if they could just fix it.

Horrible customer service. Avoid at all costs. I should not have purchased a product from a company that clearly has no interest in accountability.

One last note. I purchased the McaFee security package for 3 years. It was not installed. I talked to McaFee customer service and they were able to install right away...but it should have been installed by Dell prior to delivery.

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I attempted to buy this as my new laptop, as I work from home and use them regularly but am pretty experienced with them, having owned quite a few over the last 15 years.

It's less than a week later, and the computer has already required a 2-hour call with tech support to correct the horrible wireless reception (which is mentioned in the review by Lexi above) which ended with little help and them telling me it must work on a "different frequency" then the previous laptop and Apple iPod I own which both connect with no problems to my router. Now, this morning, the hard drive started randomly clicking loudly and the entire thing became almost frozen and unusable. According to Google this is ANOTHER known problem with these laptops.

I can't believe a company would take my money and then send me something so defective in response. I feel embarrassed about having mentioned to people that I'd bought a new laptop and now explain when they ask me that I have to return it, and I feel like the company either took advantage of me or attempted to rip me off by sending me this and hoping I would accept it. Furthermore, they have placed me in an awkward situation of having to get rid of this barely functional piece of garbage while I NEED a functioning computer to do my work.

The rest of my feelings about this "product" and the company which sent it to me are the type I couldn't say without resorting to some vicious and inappropriate language, so I will stop myself here. The laptop is getting returned as soon as possible and I will be getting my money back and doing business with another company. And if Dell gives me a single issue about it, then I will take this MUCH further and see to it that they lose more than one customer.

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I purchased this computer to serve as a personal/backup machine to my custom built desktop that is running high end specs that take care of most of my personal computer tasks and gaming.

This is a excellent machine for the price. I choose it because I do like Dell's and the fact that it is becoming harder to come by a Windows 7 laptop, which was another big reason for deciding to go with this machine too. There are some real pleasant surprises in this computer that I found.

Just for the record, I only use this laptop for the essentials, meaning I only use it for internet, email, chat, Netflix/youtube and word processing. Anyone that requires capable gaming or other intensive programs should probably up their price range a bit.

Pros

Great clean looking casing and build. Smooth all around, plastic, but feels pretty robust and durable.

Large and responsive touchpad with multi gestures, this is one of the best touchpads I've used on a windows laptop

Keyboard is nice and sturdy and pretty easy to type on

Speakers are very capable

Overall smooth and responsive once the computer is started up and running

Screen is bright and clear and easy to read

Dell's service tag system makes it very easy to retrieve drivers and support off their website

Cons

It's a bit heavy if you plan to travel with it

Lots of preinstalled bloatware slows the machine down when first starting it up, and must be stripped to reach desired performance

Start up is a bit slow even after stripping bloatware, the 5400RPM drive seems unusually slower then most

The fans kick up a bit at times, I am particularly a little sensitive to noise so this may not bother others much as it does me

As you can see, the pros greatly outweigh the cons, and once I configured and customized the laptop to my liking, its great for basic tasks and looks nice. I mostly use this laptop in my bedroom and a little bit around the house, I wouldn't recommend it as a daily traveler, but as a secondary/backup computer, I couldn't go wrong with this choice.