HP 14" Pavilion dm4-1165dx Entertainment Notebook PC

I very much liked this computer when I got it. Then about 1.5 years after using it only for school and barley travled out the house with it the hinge on the left side broke. It got to the point where I couldn't close it properly. I needed it deperatly so I bought a replacement part and had the entire screen replaced (the only way to fix the problem) Now its six months later and the same left hinge broke. This time I decided to look up if anyone experinced this. To my suprise this happens a lot. For hp to know of this problem and ignore it is terrible. I am annoyed at hp for this. This take 700-800 dollars out of my pocket. Being a student I can not afford for a computer to last only 2 years. I don't think I will ever buy a hp again.I have never written a bad review because I know no product is perfect but hp straight up took my money for this junk of a computer!!

This laptop was bought more than 6 months ago and I think it is a good quality laptop. It could be better in some areas like the mouse pad. The pad is a little finnicky and it is hard to control sometimes. Other than that, it seems to be pretty good quality with everything else, including a big hard drive and a good processor. The battery life is pretty long, I find it usually lasts around 4 and half hours or so if I am just surfing the web and using word/excel type functions. The coolest thing about the laptop is it's sleek design and its light weight aluminum brush finish.

I have found the customer service to be pretty helpful when my laptop wasn't working properly for a minor issue connecting to the internet. They are contracted from India somewhere, but they did solve my issue which seemed pretty abstract to solve in the first place; so that is a good sign. I actually ended up taking out the battery and holding the power button for 45 seconds to discharge any static built up in the laptop.

All in all, I would give this laptop on a scale of a 100 an 85. If I had to grade it on marginal dollar value, I would grade it a little higher, maybe 90 out of 100. Hope this helps.

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I also have been having problem with its left hinge. After googling, I have concluded that this is a design flaw of the Pavilion dm4 series -there are too many people experiencing problems regarding to the left hinge, repeatedly. And bad reviews of the hinge problem are everywhere -quite a few topics on HP forum, people mentioning the left hinge problem on other Amazon reviews, and, there's even a youtube video regarding fixing the left hinge of Pavilion dm4! As a customer, I feel raged, being told by the HP Customer Service people that the hinge broke because I dropped it -NO, I didn't. You simply cannot deny the design flaw by blaming your customer. I am sorry, HP, if you think that this is the right way to treat your customers, then you probably deserve to be bankrupted.

On a side note, the Customer Service people were also extremely not helpful -I was describing the problem to them trying to find replacement parts, but they basically told me that I just need a hinge cover, which is definitely not true. After a lot of research, I found that the main problem comes from the hinge and the cracked plastic anchor on the back cover. I have done my homework, and it shouldn't be this way -forcing your customers to become computer experts?! Ridiculous.

My roommate, who also had a Pavilion dm4 (she bought it 2 weeks after I did), is now back to IBM since that her dm4's system board and memory broke. It would have costed her more to fix it than to get a new one, so she got a new one, from IBM... And she also agreed that she would never go back to HP again.

This is my first time writing a bad review. I have just send in a complaint to HP, hopefully they will come up with a solution. Will update when they solve the problem.

Update 1:

HP contacted me back (which is quick and efficient of them), saying that they don't have any records of it being a designed flaw. Based on the information I have gathered, I requested HP a further investigation on this issue. They did offer me half off repair, which considering how they have offered other out of warranty Pavilion dm4 customers free repair, I am starting to feel raged again.

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I had this computer for a few years and absolutely love it! For the dude with the sensitive mouse pad you can adjust the sensitivity in the control panel. I don't know why someone would call it a cheap design. I'm not sure what the charging light is all about,but I don't think it should get a one star just for that. Like I said, I have had this computer a couple years with no issues I love it and am writing a review because I saw the low star rating and was completely perplexed. I think the low reviews are nit picky. I understand a bad review if your hinges broke, but the rest appear to me to just be written by cranky people and are baseless.

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I bought this laptop a few weeks ago. Frankly, it is really light, fast and portable, easily fits in your backpack and has a long-lasting battery life.You can use it for hours while enjoying a coffee at Starbucks or when doing a homework in a library.

Its shape is pretty thin and helps you grab it with confidence. I also like the screen resolution, gives out perfect pictures and makes video watching so enjoyable.

The only think that would make it deserve an A+++ would be a back-lit keyboard, but this can still be put on afterwards, right?

Anyway, I think it still gets a 5* from me, not that I am very generous, but let's render to Caesar the things that are Caesar's...