This computer has great hardware, an awesome screen, top notch graphics and an amazing sound system. It's fast and sleek, relatively light and very easy to use and customize. The only downside is battery time. Fully charged, it only seems to last for about an hour and a half. Other then that, it's a great product.
Sent it in the first time and they wiped the hdd and sent it back. They did not take any time to even try to reproduce the error. In fact, looking at the event log, it unexpectedly rebooted twice while HP had it, after the hdd was re-imaged. Makes me think they had reproduced it, but didn't care.
Sent it in the second time. Looking at the event log after I received it back, they only had it running for 2.5 days. (This time I did not it was powered on, then osee that it had unexpectedly rebooted on them) On Feb 25,n Feb 26th the date was changed to Feb 28, then on Mar 1 it was powered down. I assume the date change is due to having the CMOS battery out of the computer for 2 days? Why would they need to do this to reproduce a reboot issue? I explicitly asked that they not send it back until it was reproduced and fixed. It seems like they have a list of things they check, anen,d if those items are not brok they assume the computer works. I also asked that they call me so I can help them through reproducing it. No call.
After receiving it back, I turned it on, opened up a browser, then let it sit. It rebooted on its own just over a day later.
Run away from HP. Just run away.supposed to be high performance entertainment, awful touchpad, no firewire port, bad keyboard layout (to far away), graphics card is average.
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