Lenovo B570-1068BAU Laptop Computer / Intel Pentium Dual-Core B960 2.2GHz Processor / 4GB DDR3 Memo

This laptop was my 2012 Xmas gift from my daughter. Although the laptop was delivered to my daughter by end of November I did not see it until the Christmas day. I was very excited. After using it for a couple of week I was having some trouble with the touchpad mouse in the laptop--it would constantly freeze. I called Lenovo service on January 16,2013 for assistance and after hearing a brief description of my problem i was put in touch with their software support team. Before I could talk to the tech someone from the warranty service team told me that I should consider buying their premium warranty service for $179 since only one service call was free. If in my case the problem required more than one call this premium warranty service was valid for a year. I asked if I would be able to cancel the warranty if I did not need it --I was told I could do it within 3 weeks from the date of purchase.I bought the warranty but I felt it was really a high pressure sales tactics. Their software tech team then attempted to resolve my mouse problem and even after spending a number of hours could not fix it. I was told by them to contact their hardware support team becuase they thought it was a hardware problem. Ok--I called the warranty service to cancel my warranty service and refund the money they charged my credit card well before the 3 week deadline. Here comes the twist. They said they would only refund me $90 since the software tech service charge was $89. When I said that I was told that one service call was free it was completely denied!!! A similar story for the hardware tech service--I was told that my laptop had only a basic warranty for one year. They would offer me a 3 year service for $84. I bought it and they told me they would send me an email confirming my purchase within 24 hours. I never got their emai--after about 5 days I called why I did not receive this confirmation. This time I was told that this warranty was not for 3 years--it would be for 2 years only. I gave up--asked for a refund and still waiting to be reimbursed. What an experience!

I have owned the B570-1068AJU version of this laptop for over a year. I use it primarily for email, watching Netflix, and listening to MP3's. Without getting into specific hardware specs, it has plenty of power for that. I've never tried intense gaming on it. Knock wood I've never had any problems getting the hardware to work properly. For example the web cam worked flawlessly for Google chat and the optical drive burns discs without any problems. The SD card reader is very handy for transferring pictures from a camera. This laptop isn't going to win any beauty contests but for someone like me who is interested in function over form, it doesn't matter. It's not too heavy either. I also like the included software. It allows you to log in via face recognition (keep in mind this is not highly secure). I also like the software that requires you to enter a password when inserting a USB drive. It keeps you safe from someone trying to hack your laptop with a USB drive. My only gripes are with the keyboard and mouse layout. The right handed shift key is too small and in an odd position. It frequently causes typos. Also it is nearly impossible to avoid tapping the touch pad while typing. Thankfully it can be disabled so I just use a wireless mouse. Otherwise the cursor jumping around and clicking on things like the laptop is possessed. In short I think this is an excellent laptop for someone looking to do the basics yet still have portability.

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