Dell Inspiron i15N-3910BK 15-Inch Laptop

This is my husband's account, so though his name is attached to it, he isn't writing this. Amazon is advertizing the well-reviewed and rated 3910 even though they KNOW (and apparently have known for some time) that Dell doesn't make it anymore and is giving them 3520s in 3910 boxes. The 3520s are among the very WORST rated/reviewed laptops. DO NOT BUY THIS unless you want an inferior product, or want to be cajoled by Amazon into getting a replacement, only to get the SAME incorrect machine. There are customers who have received the 3520 3 or 4 times while trying to get a 3910; they clearly were never told that there simply ARE NO 3910s. The customer rep is trained to point out that the ad for the 3910 says that the 3920 is the genericc for this kind of Inspiron, as if the fault is potentially the consumers for not reading closely enough. As I pointed out, this does NOT say, so expect to receive the 3520; it could mean that I should feel free to buy replacement parts that are 3520. DO NOT BUY THIS. They promised on my last go-round with them to TAKE THIS DESCRIPTION DOWN, since it is fraudulent. Let's see how that goes...

Here's my two minor gripes:

The system window says 2.5 GHz not 2.6 GHz (as of 2/9/13).

All the way across the top of the screen the pixels are dimmer near the edge of the screen. They dim within several millimeters of the edge. It's only across the top. The sides and bottom the pixels are bright all the way to the edge. Not a huge deal a little annoying. Some might not even notice and it may only be a quirk with the one I received.

The Window Experience Index has this processor at 7.1. The weak link is the graphic which is only 5.4. All the other scores are in between. The base score for your Windows Experience is based on the lowest score. So on a Windows scale of 1.0 to 9.9 this is a 5.4 computer and is the reason for my 4 star rating.

This is my second Dell laptop. So I do like them. My other one is only 7 month old and working just fine. This one has an HD picture and an HDMI port and it is a noticeably better picture just surfing the net. Dells run stable. They are well made. I like that all the edges are rounded so it's comfortable in my lap. I like the keyboard and the materials, fit and finish.

Under the keyboard is a 4 gig and a 2 gig ram chip. The keyboard pops out and I replaced the 2 gig chip with a second 4 gig chip. You can see how the keyboard pops out on you tube. Be careful with the ribbon cable connected to the computer and keyboard. Once the keyboard is out you can't move it too far from the computer.

I bought this from Amazon with ZERO bloatware, cr@pware, trailware and any other ware you don't want. Not true with the Dell I bought at best buy. Great job on that Amazon!!

Ordered on a Friday. UPS dropped it off in perfect condition the next day on a Saturday.

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Once I received my product I realized that it has different specs as prompted on amazon product description. Then I realized that I got a DELL 3520 instead of a DELL 3910 as I ordered. The DELL 3520 has the same processor and physical memory than DELL 3910 but it doesn't have either a USB 3.0 port nor keyboard backlight (there must be others no adverted differences). I strongly recommend not to buy this item until Amazon fix this problem.

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I have yet to receive the computer as decribed above (3910). Instead what I have been receiving is model (3520) in a 3910 box. This has happened to 4 times since first ordering Feb. 9th. Each time I was told that the problem had been corrected. Finally, I was issued a refund and told to reorder because the product was back on the website which meant that the problem with packaging had been resolved. I reordered March 9th (3910) and received on March 15th a (3520) in a (3910) box, and for the 4th time on March 16th I have returned item. This is a HUGE problem with customer satisfaction. I was told I on March 16th I would be contacted later....I'm still waiting.

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I received this order today and have the same problem as many other customers: the box is labelled 3910 but the product inside is the model 3520 (not advertised online). I have called customer service and they are sending a replacement which they assure me will be the correct model, but for anyone considering this item be advised that the issue with shipping the wrong product has not been fully resolved.

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