Gateway 15.6" A6-3400M 1.40 GHz Laptop | NV55S02u

Unlike high priced and low quality macs, this computer is outstanding. With over 500gb of memory and an Amd A6 processor, this computer works great for any person. I am a huge video game player and the processor holds up on the biggest games. Although NO laptop can run games very long on battery, this one does well.

Being a student the size is perfect. Fits perfectly in my backpack (I use the 17" Widescreen Laptop Notebook Sleeve Soft Case to protect it) and weighs very little. Also for my job, I write estimates for a reconstruction company and I need my computer to run 4 programs at once. Never once has it slowed me down.

I had the 17 gateway almost identical to this, on this one they changed the touchpad and made it more interactive. They also changed the f keys at the top so you can activate and deactivated wifi, change your display, increase/decrease brightness, change/stop/play songs and change your brightness instantly.

Being a huge person against macs (because they are overpriced, used by the incompetent, and have no real advantages except looks battery life and weight) This is the ultimate reason to never buy a mac. Being half the price of the cheapest mac, it comes with over TWICE the memory, TWICE the processor speed, and can run some of the most demanding programs that you cant even download on a mac.

The only downfall is the battery life. But seriously 4 hours is enough to get me through my day and honestly there are plug ins available every 4ft in a house.

I went to best buy and office depot for a notebook. We compared prices and decided what to get.After comparing graphics GPU and CPU This was the best choice for the prices it can play games pretty well Mafia11 can go up to high settings minecraft works well. So far this is Doing very well no problems no over heat the fan is silent(While youtube websites and games that dont use much).

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Perhaps early for a review as I've only had it a few months. Still, overall it is one of the best you can get for the money. I'm a writer and just needed to be able to take this with me wherever I go and to write. As other viewers have said, the speakers are not great, but in all honesty I wasn't buying it for the speakers. That is what headphones are for. If you want a stereo, buy a stereo. It's not that they are bad quality they just are not very loud, but loud enough that I can have it on the coffee table playing music and still hear it from the kitchen.

Processor speed is awesome, one reason I picked this one up over the other Gateway that had a larger screen was the fact this one had 2gb more DDR memory. The webcam is not perfect, it's 1.3 mp quality but again, you want a camera....buy a camera. Enough hard drive space to store tons of my music, writing documents and so forth. Boots extremely quickly. Seriously, for me it's perfect. If you are a non-gamer who needs a personal laptop for school, web-browsing, writing or casual business, this one is for you.

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I enjoyed this computer for 5 months and the performance was really top notch.

Unfortunately, after 5 months, the hard drive died. I haven't contacted gateway yet for a replacement, so I just hope that's a smooth process. On the office depot website where I bought this laptop, one of the reviewers had the same problem. Their hard drive actually died 2x.Other than that, the speakers suck and one of the keys on my keyboard keeps popping up.

If you spend maybe $100 more, you can get a laptop that's just as powerful but doesn't have this pesky problem of frequent hard drive failure. Seeing as how the office depot guys tell me it'll cost $50 to get gateway to replace the hard drive, it might be smarter to spend the extra cash up front.

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It's now a poor product, worst customer service company. I have only ever owned gateway pc, laptops and so forth. My desktop lasted until I decided to purchase a laptop 5 plus years without any maifunctions or issues. Once I purchased the laptop a c140x convertible tablet, the computing power plus convenience made the desktop obsolete. So when my trusty convertible laptop's screen went dark, I decided to purchase a lighter weight notebook instead of repairing as the price was somewhat high to repair. I searched high and low for a gateway tablet and settled on this laptop. Unfortunately, while the price of gateway pcs has dropped drastically so has the quality.

I carry my NV550s2u in a cushioned laptop bag by targus, just as I had my tablet, but somehow the screen developed a spider crack. As the product was still in warranty, I contacted gateway for repair.

Customer Service Issues and Resolutions:

1. Was unable to reach the tech team without paying because their registration system indicated, I had purchased the laptop two months prior to my purchase date.

A.I persisted, doubled checked that I registered the product correctly and contacted Gateway a second time.

B. The representative fixed the date and provided a case # to return the laptop for repair.

2. Return was via snail mail$30.

A. I paid

3. The tech sent an email to inform me that although the laptop had no scuffs, dings, scratches or marks on any part of it, I must have dropped it, placed books on it or placed it upside down causing an internal (as in not visible to me or from the outside of the pc) crack to the lcd and would therefore need to pay an additional $199 or they would not repair.

A. I spoke to a service tech and explained that it was unacceptable to me that given the like new condition of the laptop and the warranty, that I should be expected to accept their word that the damage was caused by me.

B. I requested my call be escalated.

C. Gateway level II rep lowered the price to 100 even.

D. I paid only because the cost of having the laptop repaired locally was 125 so I would be out the cost of shipping and have to pay 25 more.

4. I received the repaired laptop. All of my information was wiped even though the level II rep indicated this would not be necessary since the issue was with the hardware/lcd.

A. I called gateway to complain about the time and cost of re-downloading the software and reorganizing my laptop for no reason and was told their must have been a reason but that rep did not know what it was and it was my fault because i sent the laptop to gateway and was given a disclaimer that said i may experience data loss. Or more succinctly, dumb me for trusting Gateway not to erase my data unless it was necessary to repair or replace the laptop.

5. The rep on this phone call Slvia, cut me off, screamed at me, sighed, laughed and was more rude than most people in life and definitely the rudest customer service rep. ever.

A. I asked to be escalated to which she said she handles all escalations.

B. I asked to speak to her supervisor and she said she could send an email to technical support (a different department) and they will deal with me.

6. Customer Service and feedback was not easy at all to find on the Gateway website, I spent a half hour searching for a phone number or email or form.

A. I finally found a form, and submitted it to let them know the issues I am having but have received no response.

B. A corp. rep called me in response to the email Slyvia sent. She sympathized with my frustration in a monotone voice but extended my warranty by 3 months (as if I would ever let gateway near my pc again).

In summary, I really wont be buying a gateway again. Beware of this laptop and any other newer gateways, they are gateways in name only having flimsy screens and casings. Also, the customizeability of specs, sturdiness, and even the keyboard layout have changed from those which originally made gateway a standout. The price point and quality are similar to other manufacturers low end models and I cannot imagine another manufacturer having worse customer service so...I'm thinking of a Toshiba or Lenovo Next!