Sent this to Lenovo:Here is my tirade. From my amazon purchase. As a small business we just don't do business like you guys Lenovo. We would be done. Out of business.
From my Amazon review:
12 of 12 people found the following review helpful
1.0 out of 5 stars Great computer,maybe hardware issue oops... Not a fan of Lenovo any more!, December 10, 2012
By Leigh
This review is from: Lenovo G580 15.6-Inch Laptop (Glossy Brown IMR) (Personal Computers)
Got the computer in a timely mannor, thanks Amazon. Got it up and running, I was excited to try Windows 8. I was taking the leap. I like Windows 8 and after 5 minutes of getting used to the new interface it was working fine for me. We did buy this computer for our 14yr son and so it was his turn to have some fun. It worked well, very fast. Then day 2. He was playing his favorite game, and called me over because the computer was frozen. Could not do anything with it. Hard boot. No good. Used the "one key recovery" feature, to roll back to original settings. Came back up for a bit then, would not load Windows any more at all. Talked to the nice lady at Lenovo and she offered to send factory recovery disks at no charge. I will update this when we try to recover. Great computer, no so sure about the software, may need a few updates before Win 8 is perfect.
Update Dec 20th : Lenovo sent recovery disks. Attempted recovery with Lenovo on the phone to guide me. Did not work, the computer is going back to be repaired. Not too happy now, but cannot complain about the service, it was fine. I hope the machine works properly when it gets back, will update.
Update Jan 17th : Still waiting. They are replaceing the motherboard and do not have the correct one in stock at the repair center it is at, so they say, must come from China or something, not a very happy customer at this point.
Update Jan 29th : Lenovo is now not the company I would recomend
Update Feb 16th : Finally have the computer back. It is running well. Lennovo support was terrible giving mis-information and outright lies were told to us. According to the "Lenovo Depot Repair Center Repair Action Report" that came back with the machine, the repair was replace hard drive. The telephone support told us that the motherboard needed to be replaced and it was not available and that is why the repair was taking over 5 weeks. If it was jus t a HDD replacement it should have taken no time at all. There is no problem finding a HDD at a repair depot I would hope. I am a very unhappy customer Lenovo. I hope that some people will think twice about buying any product from you. As a small business owner, if something this bad happened, I would bend over backward to make sure my customer was happy in the end. No such thing with Lenovo. I asked maybe if they could put in an extra 4GB of ram to help make up for my inconvience, no reply. The only thing that really surprised me was that we actually got our computer back. Lenovo you need to seriously look at how you treat your customers.
Really, how could you let this type of thing happen? I'm pretty sure out of the "12 people found this helpful" you probably lost a sale, maybe more than one. Bad business Lenovo.
Buy Lenovo G580 15.6-Inch Laptop (Matte Black) Now
My daughter absolutely LOVES this laptop. Very good quality and a very good brand. Lenovo used to be called IBM and is a fantastic choice for any computer need. This laptop is fast and has plenty of memory and processing speed to keep the average PC user very happy. If you want a computer for gaming, I would suggest a different model that has a little more power but I would still go with a Lenovo brand. Much cheaper than Alienware. The same laptop on another site was about $80 more because of the shipping and tax which Amazon did not charge! Saved me a lot of money and made my daughter and me VERY happy.Read Best Reviews of Lenovo G580 15.6-Inch Laptop (Matte Black) Here
super fast and the screen is excelent for hi def videos. sound quality of the speakers is excellent as well. however, mine had some issues with a faulty driver when I got it so I did have to reinstall windows 8 which was the cause of much dismay at the time, but the computer works excellently now!Want Lenovo G580 15.6-Inch Laptop (Matte Black) Discount?
Just wanted another cheap laptop to replace the Toshiba satellite that I have, which has been a good laptop overall but with age now is falling apart and has had battery/charging issues for the last year or so.Now the Lenovo at $350 after taxes and shipping seemed like a good choice given the features it contains.
Pros: bright crisp screen
features (500gb hdd, hdmi, two 3.0 usb ports)
Cons: The keyboard keys are clacky, and not smooth -the Toshiba had MUCH better keyboard feel. This is really the largest issue for me, as I can resolve any software related issues.
EFI boot: This is my first pc with UEFI boot control. I can say I'm not a fan, but I was able to figure out how to get Linux installed and bootable alongside the delivered Windows 8 OS. So far I've not been able to get Linux to boot from the EFI/Windows boot menu, but need to use F12 to catch the BIOS at start up and switch to the HDD as the boot source (after having enabled 'legacy' boot support from the BIOS menu).
Windows 8: I was really looking forward to using this, and had been dismissing the public reviews. Metro is OK, but really seems to only make sense on a tablet. On a desktop/laptop w/out a touchscreen, Metro is just plain idiotic. It feels very much half-baked, especially since 'real' applications still run on a 'desktop' screen that looks like every windows desktop since W95, only without a start button. Glad to hear MS is caving and rolling in some customer demanded revisions.
The touchpad freezes up often -which may be more related to something with Windows 8 -I don't see this problem when running Linux on it.
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