I purchased this laptop just over a month ago. Last week, the plastic veneer to the optical drive caught on my laptop bag and broke off. It's a small (5" x 0.5" x 0.5") piece of plastic with a button on it to open the drive. Maybe a $2 part that I could pop into place, myself. It had been in and out of the laptop bag maybe a dozen times in the month I've owned it. The laptop was not dropped or abused in any way. And of the five small plastic tabs that hold the plastic veneer/cover on to the aluminum drive inside, four of them had broken off.After about 45 minutes on the phone with Toshiba's in-warranty, out-of-warranty, and supervisory groups, I got no help whatsoever. The best they could offer me was to ship the laptop in for diagnosis and repair. I would have had to have covered shipping, a diagnostic fee, and any repair costs, of course.
It would cost more to ship the laptop to Toshiba than this part costs! Evidently "physical damage" is not covered under Toshiba's warranty. Regardless of the fact that their product is so poorly designed as to fail after only a few instances of being inserted into a protective bag.
You want a laptop to be designed to handle those kinds of things and you want a manufacturer who will stand behind its product when there are problems. This would have been a simple, $2 fix and might have left a customer satisfied. I hope it costs them your business, instead.
Very dissappointed!!!!My Macbook died and I needed a quick replacement, I chose overnight shipping and it was at my doorstep by 8 a.m. the next day. Still getting used to Windows 8. Fairly easy to use and good for simple applications. Only downside I've encountered is that the webcam is super slow, the video I shot with it is super glitchy...Very nice laptop and very reasonably priced. I bought it as a gift for my grandson. He thought it was totally awesome!!It works fine for everyday use, emails, surfing, banking etc. It is light because the case is a little flimsy. If you were one to be rough with it, I don't think it would hold up well. The Windows 8 program is very hard for us old dogs to get used to. This is no fault of the computer. I'm sure when you know what your doing everything is great but when you are just an average computer user it is hard to make the changes from the Windows of old. All and all, for the cost, a decent machine.
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