DELL NOTEBOOK STUDIO 17-Inch Laptop (Midnight Blue)

Dell has apparently taken a new attitude of making it as difficult as possible for customers to contact them. Any number you call will turn out to be wrong. You'll be told to call another number, which will also be wrong, but you find that out only after waiting 10 minutes on hold. You will be told you're getting transferred to the right number ... you'll wait, and wait, and get disconnected. You call again, and wait, and wait, and wait on hold, then get somebody rude who tells you they can't help with anything without you digging up your customer number, order number, or blah-blah-blah. Once you give them that, they transfer you ... right back out to the same queue you had been waiting on. A formerly great American company has decided the customer is their enemy. You need to return fire.

I bought my Studio 17 direct from Dell through their education sales program (I'm a high school teacher), and I had to send it back within a day because of a problem with the hard drive. The second computer worked well for a bout 2 months, (the warranty only covered 20 days!!!). Then I continually received a "not Responding" message, the computer was freezing up even though the only programs I had on the machine were MS Office, and a grading program. It took seven calls, and a total of almost 13 hours of my time to let them test the computer over and over (the same tests were repeated!, to find out that they didn't know what was wrong. Finally I told them I had had enough and I was sending the computer back to them...but the tchnician told me he had no address in his computer for me to send it to. He also refused to let me talk to his supervisor (in India).

I'm furious with this company and would never, ever buy another Dell product again. They should be ashamed of how they treat their customers.

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First to be factual, I don't own a Dell Studio 17 because I made the mistake of trying to actually BUY one by calling their sales phone number. It took seven minutes of dueling with the robot router and responding to endless interrogations to actually speak to a sales person. I didn't have much better luck with the sales rep with customer number, phone, zip, yada yada, yada. Its easier to get a top secret security clearance. Finally after 5 or 6 minutes of third degree I was able to actually ask a couple questions about the computer, eg "How is the 4G memory configured? Does it use both bays (2+2)or can I buy a memory chip and add to an empty bay? Answer "I don't know". Question "What does it cost to add Blue Ray?" Answer "I can't tell you that. I have to run a quote to find out". A couple of quotes were finally run...the Blue Ray seems to be about a $250 option. The prices quoted were much higher than big box store prices for similar configurations. Jury is still out whether I actually buy one...but for sure its not going to be from Dell direct sales.

ADDED LATER: Now I'm REALLY annoyed. Since ignorantly contacting Dell and disclosing my information to them I have been spammed daily by both electronic and snail mail marketing junk, none of which is of any value. At no time did they indicate that my info would be used other than to "identify" me for better service. Deal with these folks at your peril. The jury is in...I wouldn't buy one of their products under any circumstances.

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I'm not a big computer guy...just give me a good screen and reasonbly fast execution and I'm happy

I went with this Dell laptop about 2 years ago because my first computer was a Dell desktop that was great; so I figured a Dell laptop was the way to go and didn't consider any other brand...I paid my $1000 bucks directly to Dell

Mind you i'm no tech-junkie...I don't stretch it any further than Word..E-mail..Shopping..and YouTube

BUT

I do type quite a bit...and this keyboard has started to fail after about 1 1/2 years....Constantly having to go back and

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