J&R tested and found this product defective, so no restock fee charged. During the past 4 weeks, I have experienced the following :
Windows 8 refresh : 3 times
Windows 8 reset : 1 time
Keyboard & Touch pad issue
Frequent random shut-off : this bothered me a lot especially b/c it shuts off all of sudden with no warning.
Asus support wasn't that helpful. If they don't know what to do, it seems they suggest resetting Windows. Personally, I found Windows 8 is not for me. Not very user-friendly, IMO. Now, I will look for better laptop from Lenovo or Toshiba with Windows 7.I just received this Asus laptop, literally within the past hour, so this review is not on how it works I will give that later. But for those who are in love with the mocha/brown laptops this laptop only appears brown if the sunlight hits it just so. I was torn between brown and a red Asus K55, and I absolutely LOVE my MOCHA Asus Slider Tablet so went with brown, against my daugther's wishes. (The laptop is for me, not her.)
I spent several days researching laptops on amazon and elsewhere, before deciding on this model, which I bought from J&R Cameras and Computers who provided great service and quick delivery. There was an $80 instant rebate at the time and I was able to purchase it for $519. I instantly bought another 4GB memory card as it was highly recommended I get nothing less than 6, with 8 being preferable. I am not a computer geek and rely on my friends who are, but I do use Adobe software products and such for photography and photo editing.
I have had very good experience with Asus customer service and decided to go with the Asus brand again after my HP Pavilion lasted less than 2 yrs before it started having issues with internet which appears to be a common problem from what my husband has learned in trying to resolve the HP issue.
Once I have time to explore this new laptop I will return with an update on satisfaction, other than color.
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UPDATE 5/2013 I cannot stand Windows 8. I need to find time to remove it and add on Windows 7. The computer is constantly jumping screens on me. From what I am hearing from others, it is not me, the user, as I figured, but a bug in Windows 8 as many have the same issue. I can't really give a laptop update as I continue to use my old one due to familiarity and ease of use.
Buy Asus K55A-DH51 15.6-Inch Laptop Now
Above all sincerely,I wonder if this computer comes with a hard drive 7200rpm or 5400rpm as in seen in many web pages that show this team with a 5400rpm disk.
Thanks,
regards
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