I purchased this laptop as a replacement for my 5+ year old Dell Inspiron. Having recently had some bad experiences with Dell, I decided to try a Toshiba.It's a good laptop for someone who isn't a road warrior-both the size and relatively short battery life make it less than ideal for lots of travel. Both of these problems stem from its very large screen (big screens tend to consume a lot of power), which is its biggest selling point. The large screen is great for work and watching films.
On the down side, the built-in speakers provide poor sound quality, which is not a problem if you use head phones.
Another minor drawback is the mousepad, which is positioned in such a way that your wrist is likely to tap it when typing, causing the cursor to jump inappropriately. You can tweak some settings on the mousepad's sensitivity to minimize this effect.
Toshiba makes a decent laptop, but if you buy one of their products do not think for a moment that your warranty will be honored! I had an adapter cord (and transformer) that failed, and it has now been over 2 weeks that Toshiba has been "unable" to send me a replacement cord. They claim it is on "back order" with no date in sight as to when the part will be available. Of course (they tell me) I can go into a store and buy a replacement part myself (over $100) but they will not reimburse me for that I will simply have to wait for the back order in order to have it replaced under the warranty provisions. In essence, they are telling me that in all of North America they cannot put their hands on one of their own power cords, even though I could just walk into any store and buy one myself! This, they say, is their "policy" and the policy cannot be changed. In my book, this is not "policy" but rather consumer fraud buy their product, assume that you have a warranty, but when it comes to fulfilling their warranty obligation you're told to wait indefinitely or just go buy the replacement part out of your own pocket. Frankly, I had expected better from a company like Toshiba, and my experience has made me conclude that I should never consider buying another of their products ever!This is my 6th Toshiba Satellite laptop. Bought first one in 1998 when I was driving a truck. Have never had a problem with customer service with Toshiba as one other person has said. Lost my hard drive somewhere between Chicago and San Antonio, when I got to San Antonio on a Friday afternoon at 3:00.pm they got me in at 4:00.pm and it was fixed and I was ready to go by 6:00.pm The only time I had to wait on a part was in Charlotte, NC on a Friday for a new screen and I was at my sister's house anyway and it was ready to go by 10:00 .am., since it was all under warranty never paid a cent for repairs or parts. I am happy with this laptop because I do like the bigger screen. The one drawback that I can see is the touch pad because it is in an awkward position but you can fix that by buying a mouse and turning the touch pad off. Simple easy solution to a minor problem. The last one cost $3600.00 5 yrs ago and had a lot less on it so the price is reasonable. I would recommend this product for someone who likes a big screen.Pros:
* 17,3 inch flat screen!!.
* Fast!.
Cons:
* The originall battery life, just 2 1/2 hours.
* Webcam low def.
* Office's 60 days trial.
* Not pre installed antivir.
In general I'm happy with my laptop. Most of the cons are things that I can fix or buy.this is the first laptop I have owned so my experience can only relate to a product I have. Purchased this computer for under 500.00 a week ago and have been thrilled. Has a great screen and a large keyboard that works well for an average typist. Delete button is strangely placed, but the keyboard reacts well at the factory settings. I have not found the touch pad to be in the way of typing as some have said. The touch pad is nice because of the texture and the fact it is virtually invisible when you look at the computer. It shows no fingerprints of any kind. The rest of the computer does pick up prints that are easily taken care of.The screen is a bit reflective in some settings and may work a little better with a filter or just change the backround of your pages and it helps. It is a bit large so it is not going to fit most standard briefcases. I have found several sleeves that work well and a bag that works. I take it to work and although a 15.6 would be a bit easier on the back...the large screen and great keyboard more than make up for it. Windows 7 has been great fun to learn and does provide some nice features. I run mozilla fiefox so i have told some features will not be optimized by not using IE. Set up was easy for home wifi a couple of other places have required a bit more work. Not sure how well the webcam works, not a big point for me. It is a beautiful product to look at, feels solid and has worked well for me.
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