It is very difficult to find a 17" laptop that uses windows 7. We tried to adjust to a windows 8 laptop, but we're old and have certain health issues which made operating it difficult. So we were delighted to be able to find this product online. We returned the other laptop which we had purchased locally at a store that had removed ALL windows 7 computers from its inventory a month earlier.
"Download the Asset.com file using the below link. Boot to DOS, by press F8 at the Dell Logo, and selecting safe mode with networking. Once in DOS type the following Command. ASSET /S xxxxx (where xxxxx is the customers service tag)
ftp://ftp.us.dell.com/utility/asset.com
If this does not work, try this.
Turn on the power to the system and press the key to enter the BIOS. Move down to Service Tag and press Enter, if there is no service tag listed there, try the following steps.
Turn on the power to the system and press the key to enter the BIOS. Use the arrow keys to enter the Correct service tag. When the service tag has been entered correctly, press the key. Press the key again to save. Press the key. Use the arrow keys to highlight the Save/Exit button, then press the key.
Hope this helps."
It does not help. When I link to the FTP site it tells me "The version of this file is not compatible with the version of Windows you are running..." When I go to the BIOS my correct Service Tag number is already entered.
Additionally the Quotes (") key does not work properly.first, i'm embarrassed i bought a dell. they used to make good machines. i used to recommend them for corp purchase. then the execs embraced the bonus structure so cherished by the technology sector.
-hdmi port work? nix to that (nix to working on 2 out of my 3 dell laptops did i say embarrassed?)
-the wireless .... well, something happened to it ...doesn't work any more. i'll call dell. no wait, that's torture. the broadcom wifi card (Broadcom bcm943142hm) is defective on a whole bunch of these machines (but dell will have u do a lot of things -you have nothing but time to spare, right?)
-i went to their online support, asking if they have sufficient trouble reports with Broadcom bcm943142hm to do anything about it the responder provided instructions on how to identify the wifi card (which i had identified not once, but twice, in my trouble ticket -but who reads those things?? )
-i tried running the diagnostics dell website says "oops, error, no can do"
some one else will try to upsell me. but it's ok. because, according to the powerpoint the dell execs received, it's all sunny in heaven. the only thing wrong is outsourcing. yeah, that's it. outsourcing.
buy 3 machines and send two backMy office operating environment is Windows with Vista and Windows 7 and although I use an iPad and an iPhone in field I was not ready to jump to Macs or move to Windows 8 as I have too much $ invested Windows software. This laptop was just the ticket. It's a Dell so I know it will be reliable. I've had several HP laptops, and while I loved all their features and great graphics, their motherboards have all crapped out. This core i5 17.3 laptop with 8GB of memory, 1TB of data *and* Windows 7, is everything I was looking for. I am very happy.brand new laptop should not shut off by itself all the time and keep frozen all the time, bad bad computer.
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