My experience with Gateway has been terrible. Here is my story. I decided to purchase a new laptop computer last month and with Lenovo buying IBM Thinkpads, I decided to try a new brand (I have owned IBM Thinkpads in the past). I ordered the $3,000 Gateway NX 860 XL before leaving for vacation in March and received it while on vacation. Upon returning home, I had a business trip scheduled and decided to open and use my new computer. Within 3 days of using the computer, my power supply failed and I was without my laptop the last 2 days out-of-town. At the same time, Gateway was proactively trying to schedule a technician visit to fix a faulty video card within this computer. At this time, I decided to return the machine because of its lack of dependability. Now it came time to deal with the customer service department. When buying the machine I was assigned a sales rep who promised to be available with any questions I might have in the future. Therefore, this was the first person I tried to contact with the problems on my new machine. Needless to say, I NEVER received an answer from him after numerous voice/emails. Next, I wrote a letter to the CEO and finally received a call back from Gateway executive offices. A gentleman in that department informed me that I was outside the 15 days return policy (by 2 days) and that instead of getting a refund, I would have to return the machine for service. The next day my machine incurred another defect the screen failed. I can hear the machine start but I get no response from the screen (I even attempted to externally connect the laptop to another video screen with no luck). This was the final straw. I called both my sales representative (no response) and my new contact (from Gateway executive offices) leaving 4 messages in 2 days with no return call. It was not until I searched through the Gateway voicemail system that I got a real person who physically delivered the message to my contact for me.After speaking again with Gateway executive offices, I received the same conclusion no return and I would need to send it back to the company. He informed me that it would take 1-5 days to receive a box from Gateway to pack up and ship out my product. Then, it would take 2 weeks to service and if I'm lucky to have my machine back in a month. Are you kidding? I have already ordered a new machine (Lenovo). Right now, it is as good as a $3000 doorstop.
All I wanted to do was return a product that did not work. In my business, reliability is extremely important and this machine is not reliable. Also, Gateway does not show respect for their customer. They hide behind policies instead of standing behind their product and realizing a product defect on their side.
Don't buy Gateway. The computer is lousy and the customer service stinks.
Buy Gateway M675 Notebook Laptop Computer Now
I've owned the Gateway M675 notebook since February of 2003. The only problem that I've had with the system was a motherboard problem, which Gateway fixed without issue. Aside from that, I've used this computer for all of eight years and while heavy, it's extremely reliable.The wireless, Gigabit Ethernet, CD-RW/DVD-RW drive works great, keyboard, LCD panel, front audio controls and everything else.
The only thing that I've had to buy for the system for replacement was a new battery (about $35) and a new power supply (about $45) a couple years ago. I also upgraded the RAM to the max capacity of 2GB and the hard drive to a 160GB drive.
Overall, I'd place the downfalls on this unit with the fact that it doesn't boot from USB devices, but then again, this laptop was made in 2003 and was no longer manufactured after 2005. The boot from USB requirement in the hardware simply did not exist in 2003. Why they haven't since added it, I don't know (the existing hardware technology would certainly support it).
Also, other downfalls are weight and heat. It's 8.7 lbs on my bathroom scale and the heat it generates is quite a bit...don't actually use this system on your lap, your thighs will be burning in no time. My boss felt the heat coming from the system while sitting on my desk and he actually said "Man...you can pop popcorn with that kind of heat!"
Other than those, I would place this system as a very, rock solid system. I've had more parts fail in my desktop computers than I have with this laptop (which is actually a desktop replacement system given it's got a 2.4Ghz Pentium 4 processor, 2GB of RAM, 160GB HDD, 802.11g/b wireless, CD/DVD burner, four USB 2.0 ports and a FireWire (1394) micro port, and an ATI Raideon Mobility 9600 with 64MB Video RAM). Oh...it's got a floppy drive as well, but you can obtain accessories to go into the left bay (where the floppy drive is) that will enable other functions and features.
Read Best Reviews of Gateway M675 Notebook Laptop Computer Here
I have had this computer for about a month now.And it is great.At first I said I would not buy a gateway when they first came out because I owned one a long time ago and it was not nice.Thats when windows 98SE was out and that was the worse operating system I have ever noticed. Ever! But now you have vista to take it's place.So I decided to go ahead after years of thinking and I bought this gateway and it is by far the best looking and the best working one I have seen today.I work on computers and I would normally by a dell are a IBM around 5 years of age because they last forever.They new model computers I don't care what model they are will last you for a year tops if you use them enough.As you can see this laptop is still around and still working! Get it ! How many can say that when they go to besy buy and buy a laptop new! How many times did you go back and if your warranty was up you were screwed! Its a great laptop with a full keyboard I mean a full keyboard like you have on a desktop.Not squeezed together like the newer model laptops! All kind of buttons for your every need.I give this laptop rave reviews and its still going and count the years when it first came out and then count the years of the newer model laptop you have and does it still work.For this laptop to still work after 8 years I am please with no problems so how about that! Cant say that for many laptops now a days.You get 1 year with all that junk in it and it will last 1 year.Now I ask you whats better a laptop working for a long time are a suped up one that last a year.I got my money worth plus and this laptop still works without a hitch.Upgraded to 2gb of memory and 100gb hardrive.And now I can add up to 500 gigs with the new IDE PATA DRIVES.Man I have no complaints take it from me it will last you for ever! And I can put any operating system on it including Windows 7. Hows that for a laptop 8 years old and still can hang better than the new laptops Haaaa! haaa!! I bet you understand me now! Good luck cause this laptop rocks!Want Gateway M675 Notebook Laptop Computer Discount?
I purchased my new Gateway laptop and since I had not heard anything bad about the company, expected to have a satisfactory product. My main complaint is the exceptionally slow time it takes to install a program. The install goes along at a reasonable time frame copying the program to my hard drive from CD. But at the final install step which it states will take two minutes, instead goes on and on for hours. That was my spyware program. A few days later, I tried to install programs which came with the computer and again, two hours later when I tried to stop the install, a message came up that 'program xxx is still installing, do you want to quit?' I responded 'no' and the install contined for another two hours. I finally stopped it and have not bothered to install any other programs. My advice? Do not buy a Gateway.
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