When my Toshiba laptop died after 6 good faithful years, I was looking for a replacement and several people told me that a DELL was the best computer for the price. I was a little frustrated that there were so many "models" of the same computer and actually called Dell to try and determine why and what the differences were. It reminded me of trying to compare mattresses. But I went ahead and ordered the Inspiron. I had not had the laptop more than 3 days when it "crashed". After 5 very LONG frustrating hours on the phone with Tech Support (being bounced from department to department and having language problems) I was told that I would have to purchase their "support package" before they could continue with the trouble shooting on the computer. In total frustration I turned to my IT professionals at work, knowing that it would probably void any flimsy warranty that was in place. They were able to reload the utilities program and got the machine limping along. After more conversations with Tech Support (dropped calls, not calling me back etc) I wrote to Dell in Texas explaining my problem(s) and my dis-satisfaction with the product. I did not hear back from them for THREE (3) weeks! They were FINALLY able to figure out HOW to remotely access my computer and did "fix" the remaining problems. The computer has been working (knock on wood) well since then. However, I would NOT recommend this product, or any Dell product at this point in time. I should have stayed with my gut feeling and gotten another Toshiba. While I understand that all quality controls cannot insure a perfect piece of equipment every time, the support offered by DELL is terrible. To add insult to injury I was offered a "premium support package" which included North American Support staff. Dell's business model is broken.
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