ASUS K53E-DH91 15.6-Inch Versatile Entertainment Laptop (Mocha)

I took a chance ordering on line because I couldnt find an Asus locally.

The fit and finish of this laptop is impressive. The Mocha color seems to

be more attractive than black or silver. It has a ribbed finish and the touchpad

stays pretty cool. It comes with a plethora of crapware which I havent yet taken

the time to get rid off, but I sure as hell will. It is probably the reason that

it is a little slow on getting to my screen. Although not as slow as that POS Lenovo that I sold off for twentyfive bucks. Like most of the mfgs today, you

have to go on line for the manual. Another PITA. I would rather they charged

another 10 or 20 dollars for a full manual. The unit feels quite substantial

and well made. Ive only had this for a few days so its pretty early to give an

accurate in depth review. I do have one problem which I emailed Asus about. The right

click on the touchpad does not allow me to "X" out or click on other tabs, as

nothing happens. I have to use an external mouse. Sort of defeats the reason

for buying a laptop. They claim they will respond in 24 to 48 hours. Didnt happen.

I'll give them one more day and then I'll call Amazon for a replacement. I'll

see what happens in the next day or two. So far I'm not too enthralled with the

Asus support. Hope I didnt make a serious error in my purchase decision.If it all

works out, I'll update my review in about 4 weeks. Asus finally responded to my email

and they stated that the reason for the delay was due to a server problem. However,

by that time I discovered that it was a "USER" error and I resolved it. So far, Im very pleased

with this laptop. Dont think I could have found a better product. Unfortunately for me

Amazons price has dropped by $20.00 and they dont price match on computers. Now its a

really good buy if your in need of a decent laptop.

I've only had this computer for a couple of days, but so far I love it. I wasn't sure about the ASUS brand because I hadn't heard of it before, but after doing some research and checking CNET's opinion on ASUS, I decided to go with it and so far I couldn't be more pleased. Like I said I've only had it for a few days but so far I haven't had any issues with it and everything I've tried works just fine. I was surprised about the appearance, from the picture it looked pretty plain, but actually it's a very attractive notebook. I love the ribbed brown cover, it's almost a copper shade, and the outside dimensions make the whole notebook look very sleek, eventhough it has a large 15.6 screen. The inside isn't anything fancy, but the color looks great here too. The battery life isn't great, but it isn't that bad either--I seem to be averaging about 3 hrs on a battery charge. The only issue I had so far was trying to locate the webcam application; I never did find it, but when I loaded Skype it automatically launched. One thing I was really impressed about was the 2 year limited warranty and 1 year accident warranty included-I've owned 3 Dell laptops prior to this one and I've never seen that before. Somehow I missed that the warranty info in the product description, so that was a very pleasant surprise. Overall, I think this is a great notebootk at a great price. Since I haven't had much time to use it yet, I plan to update with a review in about 6 months in order to give a more accurate review.

Update, March 14, 2013. After having this computer for about two months, it developed a hardware issue. One day a jagged black line appeared at the bottom of my screen, and over a couple of weeks it grew progressively taller and wider. I contacted ASUS support and they determined it was a covered hardware issue and promptly repaired it and sent it back to me. However, the performance of this laptop deteriorated over time; the processor became extremely slow, it was so frustrating waiting for pages to load. Sometimes it took so long to load pages that I would forget what I was searching for! Then it began to consistently have issues with typing; I would type but the letters would not show up until several seconds later, which made preparing documents and even searching online extremely tedious. I purchased this laptop in January of 2012, but by September I was thoroughly sick of this laptop. To top it off, in January of this year my cat knocked over a cup of coffee on the laptop and fried it. I was furious at the time thinking about all of the documents, irreplaceable photos, music etc. that I lost, but I look back on it now and I think my cat may have done me a favor after all. Fortunately I had purchased a Square Trade warranty and I was able to replace the ASUS laptop with an HP laptop that I love so far. Although I had many issues with the ASUS laptop, I do think that it was probably an isolated issue I was just unlucky enough to get a lemon. It happens. I know ASUS makes good products, that is why I purchased it in the first place, so I am not holding this one faulty product against them, and I probably would purchase ASUS products again.

Buy ASUS K53E-DH91 15.6-Inch Versatile Entertainment Laptop (Mocha) Now

We are very happy with this laptop. Very nice looking, modern, full of very usefull programs, fast, reliable, excellent! We recommend it.

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My laptop is still pretty new, but I have suffered a major problem with it. When I called tech support, I got a completely incompetent person who not only was not able to help me in any way, he did not appear to even be listening to me most of the time. Unfortunately, while this person's incompetence was matched or exceeded only by his inability to pay attention, neither he, nor the next person I talked to, were able to help me correct the problem.

Then I was told that I had two options: One was to purchase a restore disk for $50, which they would not waive. The second was to send it in for free under warranty. I thought it was funny that they would let me send it in for free, including no charge for shipping either way, when they wouldn't send me a free restore disk. The shipping alone is going to cost more than $50. This was annoying, but where I started to get angry was when I tried to buy the restore disk.

When I went to their little online store (you can't just buy it from tech support) and selected the disk, the only option that it gave me was to pay $44.70 for 2nd Day FedEx shipping. Now, I live in AK, but it: A) doesn't cost that much to ship 1 disk even next day, and B) if it did, they need to give me an option that doesn't nearly match the cost of their lousy disk!

When I called the store and asked if they could ship it using a different method (lots of companies do, even relatively lousy ones, when this issue comes up), and was told "no". This was the one positive note of the whole thing, because he did tell me that tech support might be able to provide a coupon to defray the cost. Strangely enough, they did give me a code that was supposed to give me a $25 dollar discount. However, when I put it in, it was only good for half of that. So, here I am, still trying to get around paying $82.50 for a $50 dollar disk that will help me do something that this company will do for free for me, if I could just afford to be without my computer for that long.

Call back again, ask for the right code. Get my questions ignored by a guy that just wants me to mail it in. Get put on a huge hold while he finally checks on a coupon, only to come back and say, "nope, no such coupon."

So, I'm now going to have to give up my computer for two weeks, so that they can ship my whole computer both ways, instead of just helping me get a disk for a reasonable price. Their customer service is even worse than their tech support. I will never purchase another product from this company. Do yourself a favor and stay away.

Just an update to my review:

After believing that I was finally done talking to these idiots, I waited around for them to send me the instructions for mailing in my computer for 30 minutes before calling to ask what the hold up was. After a 15 minute conversation we determined that it was sent to the wrong email. After repeating my email, and phone number, 3 times each (THREE TIMES!!!), they still had gotten it wrong, and sent it to the wrong recipient.

So, now that they have sent it to me, I have asked to speak to a supervisor. 15 minutes later, while still on hold, I have finished filling out all of the garbage required to send the computer in, when the person comes back on the line. "Finally," I think, "I'm going to get to talk to someone about this insanity." NOPE. The girl tells me that they've messed up the information that they sent to me, and they're going to have to send me new information, and I will have to fill everything out again. Awesome.

So, after getting the new information from the latest customer service person, I get put on hold AGAIN to wait for the supervisor. I finally get the supervisor, and you'll never guess what happens. He puts me on hold for 10 minutes. At that point, I had to walk into my meeting, and just gave up.

Thanks Asus, for confirming that I should have bought the Mac I was looking at.

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